"If you are a business owner, it's important to make sure that you take steps to stay safe when you're using Zoom."
As a business owner in 2021, chances are you've had quite a bit of experience when it comes to using Zoom. Unfortunately, many business owners are not familiar with the specific security risks associated with using the software. While the company takes steps to protect the privacy of users and prevent hacking, these measures can fall short, which could expose you to potentially serious cybersecurity threats.
While there are numerous ways that criminals can gather sensitive data through Zoom, there are ways that you can prevent these cyber attacks. However, you have to understand the tactics that are likely to be used. These are considered to be the most common ways that criminals can compromise you or your company over Zoom:
1. Phishing and Social Engineering
Hackers can actually see into your home or business if you're using Zoom, and this exposes you to threats that you would not face if you were talking on the phone or communicating by email. Therefore, it's very important to make note of what is visible to the person on the other end. A hacker could take a screenshot of the Zoom call, which could allow them to home in on any sensitive information that is visible. Here are some examples of things that a nefarious user could see:
Even if hackers cannot physically see any sensitive information via Zoom, there are ways that they may trick you into revealing it. Criminals who launch cyber attacks tend to be highly skilled when it comes to figuring out ways to trick their victims into revealing “bread crumbs” that can lead them to sensitive data. For instance, some will use seemingly harmless questionnaires, which are similar to the identity verification forms that are used by banking institutions.
A hacker may ask you these questions orally during a Zoom call, or they may direct you to a phishing link that contains the questions. Another way that they can gain access to sensitive information is to suggest that you visit a website that is made to look like one for a legitimate financial institution.
If you enter your information on this website, the hackers will then have your information. This will allow them to enter your username and password and log into your bank or credit card accounts. This technique is called phishing, and it is one of the most common forms of fraud worldwide. Zoom calls are one of many online interactions in which criminals are able to do this.
2. Privacy Issues With Zoom Calls
Hackers do not have to actually interact with you over Zoom in order to compromise sensitive information. It's entirely possible for them to do this without ever communicating with you directly. There are many ways that cyber criminals can compromise video calls over Zoom, and the results can be dire.
3. Zoom Bombing
Zoom bombing is a practice that involves multiple trolls joining a Zoom chat with the purpose of disrupting the meeting. The trolls will insult or argue with attendees and may even spout bigotry. The goal of this is to prevent the meeting from taking place, and unfortunately, it often does keep the meeting from proceeding as it normally would.
4. Glitches With Zoom Software
As with any software program, Zoom is subject to glitches. These glitches could potentially cause data to be inadvertently leaked, and this has even caused the service to crash on occasion. If this occurs, it could prevent the Zoom meeting from taking place.
If you are a business owner, it's important to make sure that you take steps to stay safe when you're using Zoom. While there are many types of cyber attacks that can occur, you can prevent some of the most common ones by using these tips:
1. How to Prevent Zoom Bombing
If you are having a Zoom meeting, it's crucial to give the link only to people who will be taking part in the meeting. It's also important to make sure that all attendees take proper precautions to prevent hackers from gaining access to their computers.
This means that all attendees should use appropriate antivirus programs and take precautions to ensure that their devices do not become infected with any malicious software programs. Here are a few ways that you can help all attendees to do this effectively:
2. How to Deal With Privacy Concerns
There are potential privacy concerns when you're using Zoom, but there are ways that you can mitigate these risks. Make sure that you train your employees on how to avoid sharing sensitive information. Here's what you need to know about protecting your privacy on Zoom:
3. How to Prevent Phishing and Social Engineering
In order to prevent phishing and social engineering, it's important to make sure all your employees know how to identify potentially suspicious links. Luckily, this is easier than you might expect. Here are a few tips that can help you and your employees identify and avoid potential phishing links:
4. How to Keep Glitches From Compromising Your Data
In order to prevent your data from being compromised by glitches, there are several steps that you can take. While it is impossible to prevent all potential glitches with Zoom, here are some ways to keep your data more secure:
It's important for any company to take precautions against the risks of using Zoom. Start with maintaining as much control over the meeting as possible by using the waiting room feature to manage who enters the meeting, disabling the "Join Before Host" and "Allow Removed Participants to Rejoin" features and allowing only the Host to share their screen. Privacy is also essential when using Zoom:
When used responsibly, Zoom can be an advantageous tool to a company's daily operations. In addition to online security precautions make sure you have the right insurance in place to be protected at all times.
Shawn Tuma is an attorney internationally recognized in cybersecurity and data privacy law, which he has practiced for 20 years. He is a Partner at Spencer Fane LLP. In 2016, the National Law Journal selected him as a Cybersecurity Law Trailblazer and Texas SuperLawyers selected him for the Top 100 Lawyers in DFW.
Shawn Tuma discusses common issues businesses face when using communication tools, like Zoom, and shares some advice to avoid and fix those issues.