Exploring restaurant POS systems for your new venture? Choosing the right one can transform your restaurant's operations. In this guide, you'll be able to walk through the best POS solutions for new restaurant owners, helping you boost efficiency and profitability from day one.
What is a Restaurant POS System?
A restaurant POS system is essential for managing various aspects of a restaurant business. It includes inventory management, menu control, guest tracking, table layout, and payment processing capabilities.
These systems cater to different restaurant types, from full-service to food trucks, offering features like automatic discounts, third-party integration, and tablet-based solutions. By streamlining operations and enhancing efficiency, restaurant POS systems play a vital role in boosting profits.
What are the benefits of a POS system for restaurants?
A restaurant POS system offers numerous benefits for owners, staff, and customers alike.
-
Restaurant owners can remotely monitor sales, inventory, and staff behavior, while also utilizing marketing features like loyalty programs and targeted promotions.
-
Restaurant staff benefit from streamlined order management, menu updates, and efficient check handling.
-
Customers enjoy enhanced customer service, including reduced wait times, self-ordering options, accurate orders, and contactless payments.
Overall, a restaurant POS system enhances efficiency, customer satisfaction, and profitability, making it a valuable tool for successful restaurant management.
What are the different types of restaurant POS systems?
Restaurant POS systems come in various forms to suit different needs:
-
Full-service terminals, often used by larger establishments, are the most expensive The services that comes with these services can be between $100 to $300 per month.
-
Mobile POS systems, an average of $15 to $100 per month for one register, find favor with smaller restaurants and food trucks.
POS software is adaptable, working on multiple devices. Food trucks benefit from handheld options, while quick-service restaurants might prefer self-service kiosks. Many POS systems, including iPad-compatible ones, offer versatility.
Traditional POS systems (non cloud-based), though now less common, operate on-site and require manual updates. Cloud-based POS systems, increasingly popular, are user-friendly and offer real-time data storage, automated tasks, and 24/7 customer support.
Tech for Restaurants
Restaurant technology goes beyond a Point of Sale system. Discover the tech options you'll choose from to streamline your restaurant operations and boost sales.
WHAT YOU'LL LEARN...
- 6 Top POS Software for Your Small Business
- 5 Ways for Restaurants to Avoid Cyberattacks
- 5 New Tech Tools for Restaurant Owners to Boost Sales
- Application Security Best Practices for Restaurant Apps
- 8 Things You Can Automate In Your Restaurant To Cut Costs
- Must-Have Restaurant Technology for New Restaurant Owners
Best Restaurant POS Systems
When selecting the ideal restaurant POS system, several factors warrant consideration. Begin by assessing your restaurant's unique requirements, taking into account factors like its size, cuisine type, and the number of locations:
-
Size: The size impacts the type of POS system you will need because the larger your restaurant the more registers you will need to have linked to the POS system to run effectively.
-
Cuisine Type: The more cuisine types you have on your menu, the more options the POS will have to cover. Therefore, this can have a significant impact on the best type of POS system you might need.
-
Number of Locations: If you own multiple restaurant locations, you will want each one to use the same POS system so they can be linked to make training employees easier from location to location.
Feature | Description |
---|---|
Integration | Itโs highly probable that your restaurant is already utilizing various other business software solutions, such as accounting or CRM software. Seamless integration of these systems with your restaurant POS system enhances operational efficiency by automating data sharing, eliminating the need for manual data transfers. Therefore, when selecting a restaurant POS system, prioritize those that offer compatibility with your current software tools, as well as any you anticipate incorporating in the future. This foresight will facilitate smoother business management and scalability as your restaurant expands. |
Gift Card Support | Numerous restaurants incorporate gift card functionality into their POS systems. The capacity to provide and redeem gift cards, both in a physical restaurant setting and through online channels, serves as an effective strategy for enhancing revenue and fostering stronger customer loyalty. |
Loyalty Programs | Loyalty programs are typically not included as a core feature in restaurant POS systems. Nevertheless, some restaurant POS systems provide loyalty program functionality as an optional add-on for an additional fee, while others have the capability to seamlessly integrate with third-party loyalty programs. |
Payment Processing | Within the realm of restaurant POS systems, there are two primary approaches: Integration with third-party payment processors or the provision of in-house payment processing solutions. While top-tier credit card processing systems generally support various payment methods (such as swipe, chip, and contactless), itโs important to note that their fee structures can differ significantly. Therefore, its advisable to factor in the potential expenses associated with payment processing with evaluating the overall cost of your chosen restaurant POS system. |
Additionally, peruse customer reviews before making your POS system selection. This proactive step helps preempt common problems associated with specific restaurant POS systems.
Best Overall POS for Restaurants: TouchBistro
Established in 2010, TouchBistro stands as our premier selection for the finest overall POS software for restaurants.
Pros and Cons
Pros | Cons |
---|---|
Tailored exclusively for restaurants | Automatic contract renewals with no early termination options |
24/7 support through phone, chat, and email | Limited integration choices compared to some competitors |
Strong offline mode functionality | ร la carte pricing structure may result in higher costs for users |
Features
TouchBistro is a comprehensive POS solution designed to enhance restaurant operations and profitability, boasting the following strong features:
- Tableside ordering for efficient service.
- Floor plan and table management for optimized seating.
- Menu customization to suit your restaurant's offerings.
- Staff clock-in and clock-out functionality for precise time tracking.
- Inventory management to monitor ingredient quantities and costs.
- Over 50 reports for valuable insights into customer behavior and performance.
- Table transfers, order splitting, and joining options for flexibility.
- Support for "card not present" transactions.
- Easy management of staff permissions and payroll details.
- Stock-level alerts to ensure timely ingredient reordering.
Price
Pricing Component | Cost |
---|---|
Monthly Base Plan | $69 |
Gift Cards | $25 (Add-on) |
Online Ordering | $50 (Add-on) |
Loyalty/Marketing | $99 (Add-on) |
Reservations | $229 (Add-on) |
Hardware | Available upon request |
Existing Equipment | Option to use existing hardware |
Contract Terms | Determined in quotes |
Automatic Renewal | Yes |
Early Termination | Limited, 30 days' notice required |
Best POS for Small Restaurants: Lavu
Lavu's distinctive feature set encompasses a sandwich creator, seamless Bluetooth scale integration for selling items by weight (e.g., meats and cheeses), and convenient ID badge scanning.
Pros and Cons
Pros | Cons |
---|---|
Bluetooth food scale for precise deli meat and cheese sales | Additional add-ons can increase monthly expenses |
Real-time reports provide valuable insights | Equipment leases can be more expensive |
ร la carte add-on system offers flexibility | Potential additional costs for add-ons |
Third-party payment processing involves substantial fees |
Features
Lavu's restaurant POS system combines niche and general features, including self-serve kiosks, team management, and versatile third-party integrations like digital signage boards and inventory management.
- Self-serve kiosks for efficient customer ordering.
- Team management features streamline employee tasks and schedules.
- Versatile third-party integrations, such as digital signage boards and inventory management.
- Integrated Bluetooth scale, ideal for weight-based sales in delis and bulk food businesses.
- ID badge scanning through iPad cameras, perfect for school and workplace cafeterias.
- Assign distinct menus to various POS stations.
- Displays nutritional information and allergen warnings on both POS systems and online orders.
Price
Pricing Tiers | Features | Payment Processor | Additional Hardware |
---|---|---|---|
Starter Plan | Core POS for one terminal and Team Management | Lavu's payment processor | iPads - Card readers |
Growth Plan | Online ordering, QR Code ordering, DoorDash delivery integration, and API access | Lavu's payment processor | Stands, Kitchen display bundles |
Optimize Plan | Tableside ordering, kitchen display system software, Invoice management, and QuickBooks integration | Lavu's payment processor | N/a |
Payment Options | Cash discount program for listed prices, and higher rates with third-party payment processor | N/a | N/a |
Best POS for Large Restaurants: Revel
Revel Systems excels in facilitating seamless information sharing among multiple locations, making it an ideal choice for restaurant chains. It offers specialized software for various industries, including coffee shops, retail, and pizzerias.
Pros and Cons
Pros | Cons |
---|---|
Ideal for businesses seeking an Apple iPad-based, cloud-based POS system | Not suitable for those looking for a low or $0 monthly charge |
Offers integrated payment processing | Doesn't offer a trial period before purchase |
Excels in managing multiple locations | |
Includes delivery management features |
Features
- Effortless information sharing for restaurant chains
- Extensive features including inventory and staff management
- Particularly beneficial for restaurants with a strong budget
- Offers customer relationship management
- Efficient multilocation management
Price
Aspect | Details |
---|---|
Monthly Fees | Starting at $99 per terminal |
Payment Processing | In-house processing, transaction rates not disclosed |
Onboarding | Starting at $674 |
Hardware/Add-ons | Costs vary, should be considered separately |
Best Restaurant POS for Carry-Out and Delivery: Lightspeed
Lightspeed is a prominent player in the POS industry. Its robust delivery capabilities and cost-effective terminal expansion make it valuable for large restaurants or franchise groups.
Pros and Cons
Pros | Cons |
---|---|
Built-in takeout and delivery functions | Separates payment processing as an additional service |
Comprehensive ingredient management | Extra fees associated with delivery integration |
Versatile loyalty program builder available across all plans | Potential for add-on expenses |
Robust 24/7 customer support | Early termination fee may apply |
Quick Service Mode for efficient service |
Features
- Ideal for fast-casual eateries with customizable menu items.
- Simplifies modifier and add-on creation.
- Customizable POS screen and order flow design.
- Predefined order items with optional costs.
- Easy access to nutritional and allergen information.
- Automatic ingredient tracking and restocking alerts.
- Excellent inventory reporting to reduce waste.
- Top-notch self-ordering kiosk with nutritional details and flexible ordering.
- Supports in-house delivery, order ahead, mobile ordering, and Quick Service Mode for pay-at-order efficiency.
Price
Plan | Monthly Cost | Card Transaction Fees | Key Features |
---|---|---|---|
Starter | $69/month | 2.6% + $0.10 | Menu setup, iPad screen customization, floor planning, basic loyalty |
Essential | Custom Quote | Custom Quote | Online and tableside ordering, QR code options, advanced inventory management, multi-location management |
Premium | $229/month | Custom Rates | API access for custom integrations, tailored payment processing rates |
In 2011, Toast was born in Boston, the brainchild of three friends: Aman Narang, Jon Grimm, and Steve Fredette. Recognizing the need for a modern sales and analytics solution in the local restaurant scene, they developed a cloud-based POS system, allowing users to access sales data from anywhere.
Pros and Cons
Pros | Cons |
---|---|
Ideal for the food and beverage industry | Requires a long-term commitment with early cancellation fees |
Offers various digital ordering options | High transaction fees for online orders |
Excellent loyalty program | Not suitable for third-party credit card processing |
Hardware is heat-resistant and spill-proof for durability | Not compatible with reusing existing POS hardware |
Advanced employee management features | Growth plan includes the intuitive loyalty program |
Includes guest feedback program | |
Built-in credit card processing |
Features
- Menu management, online ordering, pickup/delivery options, gift cards, and loyalty programs.
- Provides both cloud-based and on-premise POS solutions.
- Backed by 24/7 tech support.
- Includes tools like email marketing and payroll management.
Price
Feature/Plan | Starter Plan | Essentials Plan | Growth Plan |
---|---|---|---|
Targeted Businesses | Smaller Establishments | Various Food Service | Expanding Businesses |
Monthly Fee | None | $165 | Starting at $272 |
Online Ordering | Not Included | Included | Included |
Mobile App | Not Included | Included | Included |
Fraud Monitoring | Not Included | Real-time Monitoring | Real-time Monitoring |
Gift Cards | Available as Add-on | Available as Add-on | Included |
Loyalty Programs | Available as Add-on | Available as Add-on | Included (Starter & Essentials for extra fee) |
Marketing Emails | Available as Add-on | Available as Add-on | Included |
Additional Features | Custom Quotes | Custom Quotes | Custom Quotes |
Included Features | Order, Table, Menu Management, Reporting, Guest Feedback, Payment Processing | N/a | N/a |
Best Free or Budget POS for Restaurants: Block (formerly Square)
Block, formerly known as Square, provides free and paid POS solutions suitable for various merchants. This POS offers cost-effective hardware, in-house credit card processing, and no cancellation fees.
Pros and Cons
Pros | Cons |
---|---|
Free POS software plan with unlimited devices and users | Lacks 24/7 support |
Payment processing included | Limited sales analytics |
Easy to get started | No perishable inventory management |
Online ordering for pickup and delivery available | No built-in reservation management |
Affordable hardware options | No self-serve kiosk software |
Features
- Equip unlimited devices with their POS software
- Includes order management with conversational modifiers
- Create combos, sell gift cards, and accept payments on various devices
- Provides a free online ordering website builder
- Customize menus and manage online orders for pickup and delivery
- Utilize DoorDash Drive for deliveries
- Integrates with various third-party delivery services
- Connectivity with Google Business and social media profiles
- Includes payroll and loyalty features
Price
Plan | Ideal For | Monthly Cost | Additional Device Cost | Key Features |
---|---|---|---|---|
Free Plan | Newer business owners - Affordable option for coffee shops | $0 | N/A | Simplified menu and inventory management |
Plus Plan | Advanced restaurant needs | $60 | $40 | Course management and floor planning - Business reports - Mobile ordering (additional device cost) |
Premium Plan | Advanced restaurant needs | $60 | $40 | All features in Plus plan, including live reporting (additional device cost) |
Custom Plans | Tailored requirements | Customized Pricing | Customized Pricing | Customizable plans based on specific needs - Integration with various programs - Additional services available (e.g., payroll, loyalty) |
Best POS for Third-Party Payments: Clover
Clover has gained recognition in the payment industry for its renowned hardware solutions. Numerous credit card processing companies seamlessly integrate with Clover's hardware offerings.
Pros and Cons
Pros | Cons |
---|---|
Cost-effective payment processing rates | Long contracts and early termination fees when purchasing through Clover.com |
Full-service and quick-service software plans available | Some hardware options can be expensive |
Diverse hardware setups, including a handheld POS system | Integrations must go through the Clover app market |
Built-in credit card processing and a loyalty program | Compatibility can vary, and not all hardware works seamlessly with Clover Flex |
Features
- Quick-service and full-service software plans.
- Floor planning, table mapping, card pre-authorizations, bill splitting, and tipping available.
- An inclusive loyalty program.
- Online ordering connected to Google Business and third-party platforms like DoorDash and Grubhub.
- Custom menus for various ordering touchpoints.
- Access to numerous apps for specific needs, including liquor inventory management, cyber security, and digital menu board creation
- Employee and payroll management, sales and tax reports, remote monitoring, and credit card processing.
Price
Plan Name | Monthly Fee | Hardware Cost | Included Software Package |
---|---|---|---|
Quick Service Starter | $100 | Included | Quick Service Restaurant |
Quick Service Standard | $140 | Included | Quick Service Restaurant |
Quick Service Advanced | $190 | Included | Quick Service Restaurant |
Full-Service Starter | $160 | Included | Table Service Restaurant |
Full-Service Advanced | $210 | Included | Table Service Restaurant |
Clover Full-Service Advanced | $310 | Included | Table Service Restaurant |
Register Lite | $9.95/month | $599 (Clover Flex) | N/A |
Register | $39.95/month | $599 (Clover Flex) | N/A |
Additional hardware costs may apply, and payment processing fees are competitive at 2.3% + $0.10.
Easiest Restaurant POS to Use: NCR Aloha POS
Aloha's core offerings encompass fixed and handheld POS systems, online ordering, loyalty programs, email marketing, robust reporting, and payment processing.
Pros and Cons
Pros | Cons |
---|---|
Free initial plan available | Limited customer support |
Specialized hardware options | Many features require additional purchases |
Comprehensive restaurant features | May overwhelm small startups |
Strong anti-fraud measures | Potential connectivity issues with cloud-based technology |
Extensive training options tailored to restaurant needs |
Features
- On-site training available.
- Advanced stock reporting.
- Menu updates.
- QR and text payments.
- Curbside delivery and takeaway options.
- Allergen control.
- Customer loyalty programs.
- Cloud storage.
- Real-time alerts.
- Online ordering options.
- Perfect 5/5 for business management and till features.
- Robust inventory tools with real-time data, automatic purchase settings, scrap, and missing item monitoring, and daily gross profit tracking.
- Dedicated fraud prevention software: Aloha Restaurant Guard.
- Contactless payment options for enhanced customer convenience and service efficiency.
Price
Plan | Monthly Fee | Transaction Fee | Key Features |
---|---|---|---|
Starter | $0 | 2.99% + $0.15 | Basic POS features, 24/7 customer support, restaurant-grade hardware |
Premium | $175 | 2.25% + $0.15 | All Starter features, mobile analytics, online ordering functions |
Optional Add-Ons | Additional Cost | Advanced reporting, gift cards, labor scheduling |
Users with high transaction volumes might find the monthly fee worthwhile, as it balances out with discounted processing rates over time.
Best POS and Customer Support for Restaurants: SpotOn
SpotOn is a cloud-based POS solution thatโs quickly gaining popularity with restaurant operators due to its flexibility and personalized customer support.
Pros and Cons
Pros | Cons |
---|---|
Personalized customer service, including on-site installation and training, and 24/7 support | Restaurant canโt provide their own hardware |
Powerful reporting | Upfront setup and implementation costs |
Integrated commission-free online ordering and collaborative QR | Numerous add-on options can make pricing complex |
Advanced employee management features, particularly for multi-location restaurants | Not compatible with third-party credit card processing |
No long-term commitment |
Features
SpotOn Restaurant POS includes the essential tools to run restaurants efficiently, with optional software to grow revenue, making it a flexible system that can easily adapt to nearly any service model.
- Ordering and payments
- Reporting and analytics
- Menu and table layout management
- No-cost access to third-party integrations
- Commission-free online ordering and collaborative QR order & pay
- Employee scheduling, tip management, employee app, and payroll prepand waitlist management with host app
- Digital loyalty, marketing, and review monitoring
- Restaurant-grade hardware, including 15โ and 10โ touchscreen monitors, guest-facing displays, handhelds with large 6.5โ displays, and KDS monitors
Price
Plan | Monthly cost | Includes | Ideal for |
---|---|---|---|
Quick start | $0/month | Essential software and hardware | Small restaurants and cafes. Software and hardware costs are included in processing fees. |
Counter-service | $99/month | POS software, 10โ hardware with guest-facing display, employee management, online ordering | Counter-service restaurants, including QSR, fast-casual, and high-volume cafes and diners |
Full-service | $135/month | POS software, 15โ hardware, KDS, employee management, online ordering, QR order & pay | Fine dining, family dining, casual dining, full-service bars and breweries, and other full-service concepts |
Custom | Starting at $55/month per station | Choose your own software and hardware package | Unique concepts and multi-location restaurants |
FAQs on Points of Sale for Restaurants
Can I use a restaurant POS system with accounting software?
Many restaurant POS software systems offer integration with accounting software. This feature streamlines the transfer of financial data from the POS system to accounting software, minimizing manual data entry and enhancing accuracy. It facilitates real-time tracking of sales, expenses, and financial metrics, empowering informed business decisions. Good POS systems typically include their accounting software or support seamless integration with third-party accounting programs like QuickBooks or Xero for efficient synchronization.
What are the top POS features for a restaurant?
Choosing the right restaurant POS system requires consideration of various factors. Start by categorizing your business, determining whether it's primarily a restaurant or a combination of restaurant and retail. Next, select the appropriate hardware and software, including tablets for orders, payment tools, printers, and software for table management, refunds, and menu display.
Consider additional features like training options, cyber security features, customer support, and scalability. POS systems should be user-friendly and offer responsive support. Scalability is essential to accommodate your restaurant's growth.
Key features to look for include tipping, split bills, mobile payments, sales and inventory reports, integrations, curbside and delivery management, employee management, loyalty programs, marketing tools, QR menus, table management, menu design, reputation management, kitchen display systems, reservations, and online reviews.
Evaluate POS pricing and features using a comparison chart and understand the system's current and future suitability for your restaurant.
Takeaways
- Understand what a restaurant POS system is.
- Consider TouchBistro as the best overall POS for your restaurant.
- Explore Lavu for the best POS suited for small restaurants.
- If you have a large restaurant, Revel is an excellent choice.
- Lightspeed is recommended for carry-out and delivery services.
- Boost customer loyalty with Toast's POS system.
- For budget-friendly options, consider Block (formerly Square).
- Clover excels in handling third-party payments.
- NCR Aloha POS offers an easy-to-use interface.
- Learn about integrating a restaurant POS system with accounting software.